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Free delivery on orders within UK mainland with the following exceptions:
£15 surcharge to the following postcodes: BN, BH, CT, DG, DT, EH, EX, FK, G, IP, KA, KY, LL, ML, NR, PO, SA, SO, TA, TD, TN,
Please add up to 5 working days to the average delivery time.
£35 surcharge to the following postcodes: TR, TQ, PL
£35 surcharge and pallet deliveries only to the following postcodes: AB, DD, IV, KW 1-14, PA, PH 1-26, 30-41, 49-50.
PLEASE CHECK THE CONDITION & NUMBER OF PACKAGES BEFORE SIGNING THE COURIER’S CONSIGNMENT NOTE. We cannot accept liability for missing packages if they have been signed for as received. If there is any indication of damage to any packages, please sign for as ‘Damaged’, & email photographs of the packaging & any affected products. We cannot accept responsibility for any damages reported later than 24 hours after delivery.
If you change your mind:
If your order has not yet been despatched; no problem. A full refund will be processed.
If your order has been despatched or delivered, we must be notified in writing within 14 days from the day after delivery that you wish to return it. To aid a safe return journey, we would advise that the original packaging is used. We cannot refund items which are returned damaged or if an attempt has been made to assemble them, so please consider the dimensions provided before placing an order.
The return carriage will be at your own cost. The original carriage cost will be deducted from the refund together with 3.5% of the order value for payment transaction fees, plus a re-stock cost of £20. We can arrange the return carriage if preferred; the carrier’s £30 surcharge for third party collection will also be deducted from the refund.
Please note that for hygiene reasons, we cannot accept the return of mattresses or sheets if they have been unwrapped unless there is a quality issue.
In the unlikely event that you have a faulty product:
If you discover a faulty item, DO NOT ASSEMBLE the product. Instead, please contact us within 24 hours of delivery, & email us with a photograph of the offending item. It is at our discretion whether to replace only the damaged components or to exchange the entire item. We cannot accept liability for an item which has been partly or fully assembled.
Your Statutory rights remain unaffected.